Our Values
Our Values are simple, direct and behavior-based. They serve as the foundation of our culture, one that is service oriented, focused on results, and committed to continuous improvement.
Serve Others
Serving others is a core value at AD. We are passionate about helping our community of members, supplier partners and fellow associates in work and in life. Giving back is a joyful responsibility and a value we share with our distributors and supplier partners, who realize some of our world’s biggest problems can be solved right here within our communities and by regular people, working to make a difference in the lives of others.
Deliver on Our Promises
We take pride in our work and always strive to be our best. We leverage our unique economies of scale, robust financial systems and people-first approach to help our independent distributor members outperform the competition, our supplier partners protect their brands and diversify their channel strategy, and associates everywhere perform at their best.
Make it Better
Our members and supplier partners are faced with an ever-changing world and we are never satisfied with the status quo. Our entrepreneurial spirit enables us to take risks, while our size affords us the resources to make investments in programs to help our members compete today and tomorrow. We are constantly working to improve our processes and make our company as efficient and effective as possible.
The AD Way
The 34 "Fundamentals" that make up the AD Way describe the key behaviors that have contributed to our past success and those that are essential for our sustained success in service of our members, supplier partners, and fellow associates.
1. DO WHAT'S BEST FOR OTHERS.
2. DO THE RIGHT THING, ALWAYS.
3. BE A FANATIC ABOUT RESPONSE TIME.
4. DELIVER LEGENDARY SERVICE.
5. CREATE A TONE OF FRIENDLINESS AND WARMTH.
6. MAKE QUALITY PERSONAL.
7. WALK IN OTHERS' SHOES.
8. BRING IT EVERY DAY.
9. GET CLEAR ON EXPECTATIONS.
10. TREAT EVERYONE WITH DIGNITY AND RESPECT.
11. COLLABORATE.
12. HONOR COMMITMENTS.
13. SHOW PEOPLE THAT YOU CARE.
14. OWN IT.
15. SHARE INFORMATION TRANSPARENTLY.
16. LOOK AND THINK AHEAD.
17. DELIVER RESULTS.
18. CELEBRATE SUCCESS.
19. ALWAYS ADD VALUE.
20. PRACTICE BLAMELESS PROBLEM SOLVING.
21. WORK ON YOURSELF.
22. BE HUMBLE.
23. BE A MENTOR.
24. LISTEN GENEROUSLY.
25. BE HONEST.
26. ASSUME POSITIVE INTENT.
27. ASK PEOPLE WHO KNOW.
28. SPELL IT OUT.
29. HAVE EACH OTHERS' BACKS.
30. ALIGN WITH CHANGE.
31. BE A BRAND AMBASSADOR.
32. MAINTAIN A HEALTHY WORK-LIFE BALANCE.
33. KEEP IT FUN.
34. GIVE BACK.